IT OT Convergence
Assembly Line
Should every machine owner have secure remote service?
In an ideal scenario, a new machine is seamlessly installed, equipped with a scalable and easy-to-deploy remote access strategy, promptly connecting to a secure, zero-trust remote service system. When inevitable issues arise, the OEM promptly dispatches experienced service providers to assist the customer’s machine needs. In most cases, there would be no need for service personnel to physically visit the location and in fact industrial machinery OEMs who are best-in-class for using remote service experience a reduction of more than 80% of their service technician travel episodes. Remote access enables service issues to be resolved efficiently resulting in minimal downtime, because machines are up and running in hours, not days or weeks.
IT vs. OT: The Difference Between Information Technology and Operational Technology
For organizations with a heavy reliance on OT assets, including manufacturers, IT/OT convergence offers the potential for cost savings and resource efficiencies. It allows insights provided through sales and inventory data to be fed into the operational side of the business, enabling manufacturing equipment and power use to be optimized.
When IT and OT are seamlessly integrated, factory operators have more direct control over their manufacturing processes and the ability to monitor their operations. They can easily analyze data from complex systems in real-time, unleashing a new level of improved decision-making and operational efficiency.